We understand that sometimes our products do not match your expectations. we have very easy returns policy for all our fabric items.
Following product categories: Furniture, Décor, Customized products and Samples/Swatches are not eligible for return unless there is some manufacturing defect.
1. To initiate the return email us at firstname.lastname@example.org or call us at +91-9549099004 (11:00 AM to 5:00 PM IST) within 10 days after you have received the product.
2. As soon as your refund request has been raised with us we will arrange for a free pick up from the same address to which the product was shipped. Just pack the product in the carton/packet, in which it was shipped and hand it over to the pick up guy. Please ensure that the product is unused and all the tags and invoices (if any) are intact at the time of return.
3. Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Gift wrapping charges are non-refundable.
In case you do not want to opt for the gift voucher for the amount of refund or the exchange product, such amount shall then be refunded as you paid for the product. If the payment was made online, refund will be done in the original mode of payment.
For payments done through Cash on Delivery, refund will be done through paytm, google pay, phone pe, UPI or bank transfer. you can let us know your preferred mode at the time of refund.